Ooredoo launches You Click, We Care

Ooredoo today announced the launch of a new service to provide a 24/7 concierge medical referral management programme that customers can access using their mobile phones.

The service, “You Click, We Care”, is accessible from anywhere in the world and is designed to give patients 24/7 access to speak to western-trained healthcare professionals when they have a health concern. These doctors will refer them to the best hospital, clinic, nutritionist or wellness service for them according to their needs in the neighbouring area, wherever they are in the world.

“You Click, We Care” is designed to offer peace of mind when it comes to the quality of medical services available. It also facilitates booking appointments on behalf of the caller, and alerts the medical facility with the callers’ needs before they arrive, to make sure their appointment runs smoothly. It is not designed to replace the need for licensed care-givers, but rather to connect patients with the right level of service for them, quickly and effectively.

To empower patients with high-end medical and wellness services, “You Click, We Care” also provides full information about the locations, opening times and contact details of facilities in their area, and offers a rating service by facility and by physician, based on patients’ input.

Waleed Al Sayed, Chief Operating Officer, Ooredoo Qatar, said: “Our new smart healthcare solution, ‘You Click, We Care’ deploys the latest mobile technology to connect people with the right healthcare service for them, when they need it and where they need it. It is an excellent example of how Ooredoo is deploying new innovations to enrich the lives of our customers, ensuring that they can find the right services for them and their families, even when they travel abroad.”

The “You Click, We Care” application is available in English and Arabic, and is supported by western-trained doctors who speak English, Arabic and Hindi. The application also includes a section for exclusive deals, offering a wide variety of international wellness devices and discounts on annual memberships for luxury fitness facilities, to motivate patients to lead healthier lifestyles. The service is available now for all Hala and Shahry customers, who can subscribe by sending the SMS ‘SUB YCWC’ to 92390, or download the “You Click, We Care” application, available in both the Apple Store and Google Store,for QR 10/per month. Corporate customers can also benefit from the service, and can set an appointment with their account manager to know more about the benefits of “You Click, We Care” for their company.

Support for healthy living is one of the key pillars of Ooredoo’s development programme. The company sponsors an annual free medical camp for low-income workers who do not have easy access to healthcare facilities, and encourages staff to receive free medical check-ups at the annual Ooredoo Health Day.