Ooredoo launches new system to support installation teams

Ooredoo has launched a special Field Force Automation (FFA) system that will make the process of installation faster and easier for customers across Qatar, it was announced today. With the new Field Force Automation system, as soon as an installation date is booked, the customer’s details are uploaded to a special mobile app, along with GPS coordinates for the address. This enables technicians to immediately know the order details, location and appointment time for new installations, and find the location via GPS.

The FFA app will also send customers an automatic SMS with the appointment time, following on from the standard appointment date SMS they get when they make a booking, so that they know when to expect the technicians, saving time and making the process smoother and more efficient. The FFA solution enables Ooredoo’s installation team to track and monitor the whole process from start to finish, ensuring that all necessary equipment is available at the warehouse, the appointment is logged with Ooredoo, and any problems or need for repeat visits are recorded, to enable a faster follow-up.

YousufAbdulla Al Kubaisi, Ooredoo Chief Operating Officer, said: “Ooredoo is a major supporter of smart solutions for businesses, and this is a great example of Ooredoo deploying cutting-edge technology internally, to enable us to better serve our customers. The Field Force Automation system has been designed to automate the whole installation process and to ensure our customers get the service they require in a timely manner.”

The first team in Ooredoo to deploy the new solution as a pilot will be the Fibre Roll-Out team, in response to the huge demand for Fibre installations across Qatar. If successful, Ooredoo will equip all technicians with the necessary technology to use the FFA solution. The Field Force Automation system is set to provide better scheduling, faster appointments and a host of other benefits for customers. The app has been designed based on customer feedback on the installation process, and recommendations to enhance the process.

Home users and business customers can access Ooredoo’s fastest Internet speeds – the 100Mbps plan – for just QR 650 per month, with basic Fibre packages starting at QR 233 for home broadband and voice services. Ooredoo’s investment in Fibre will continue throughout 2016 as part of its expansion of the Supernet network across Qatar.

Full details of all plans, pricing and offers are available at www.ooredoo.qa/fibre along with the fibre availability map.